This is viral change – Viral Change

What is Viral Change™
How it works
5 Disciplines

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What is Viral Change™?

Change is push and pull

In one of our books, Homo Imitans, we describe two worlds. World I is the world of information. Information is packaged and cascaded down from the top of the organization, disseminated via communication campaigns and ‘rolled out’ with workshops. It is a push world. World II is the world of behaviours. Behaviours are exhibited by people and mostly copied by others. Who copies who, who influences whom is the key.

Behaviours don’t travel, let alone change, via PowerPoint. You can describe them in posters and slides but they are only real when people practice them. World II is a pull world, an infection world. My behaviours are pulling other people’s behaviours and I am in turn pulled by the behaviours around me. Viral Change™ is behavioural change at a scale, the way to create a positive social infection.

Only behavioural change is real change

You can map new processes and re-arrange the organization chart. Install a new corporate software (ERP, CRM, etc.) and explain to people why this is good and necessary. Create a massive communication and training campaign and make sure that everybody has clearly understood where to go. Perhaps you’ve done this already and noticed that many people hang on to the old ways. That is because there is no change unless there is behavioural change. It is only when new behaviours have become the norm that you can say that real change has occurred. If you want a new culture, change behaviours. Cultures are not created by training.

Viral Change™: model, method and way of life, all in one

Viral Change™ uses the power of a small set of well-defined non-negotiable behaviours, spread by small groups of highly connected individuals within the organization. Their peer-to-peer influence – more powerful than hierarchical one – creates new norms, new ways of doing, new cultures. When groups start doing things the new way, other groups follow. Stories of success spread. Stories are memorable, behaviours are contagious… bullet points are not. There are great similarities between biological infection and idea infection. For proof, just look at any social phenomenon around you!

Viral Change™ is a way to understand the organization as an organism instead of a machine. It is a method to create large scale change to meet specific business objectives. It is also a day-to-day way of life in the organization in a permanent state of readiness. If you want to master any of these, we’ll be there to guide and work with you.

The difference

There are significant differences between Viral Change™ and the traditional ways to approach management of change. The traditional way is linear: big problems need big solutions, big programmes, and big communication cascading down. Viral Change™ is non-linear (like life!): problems or challenges of any size can be dealt with by a small, well-chosen set of critical, non-negotiable behaviours, which are practiced and spread by a relatively small number of highly influential people. This creates a critical (and growing) mass of followers who copy each other, shaping change faster and more effectively. The key to success is the orchestration of this.

Here is a summary of the 10 main differences:

The Traditional Way		Viral Change™
1.Mechanistic view of the organization (‘the organization’)		Organisms as a model of the organization (‘the organism’)
2. Top-down change and leadership		Multi-centric change and distributed leadership, grass roots-like. Several small fires in different places on a mountain create a big fire
3. Hierarchical influence is explicitly or tacitly driven		Peer-to-peer influence more important than hierarchical when it comes to culture
4. Emphasis on processes (‘behaviours are a consequence’)		Emphasis on behaviours and the behavioural DNA of the organization, needed to sustain new processes
5. ‘Telling people’ what to do takes most air time		Selling ideas to people and getting buy-in through peer influence is the real engine
6. Communication, communication, communication		Activism: ‘I am doing x, what about you?’
7. Advocacy at best: ‘this is good, follow me’ t		Activism: ‘I am doing x, what about you?’
8. Formal programme. ‘Another corporate initiative’ (talk>act)		Well designed informality. Many times silent, often invisible (act>talk)
9. ‘Tsunami’: everybody involved, massive communication, then pray		‘Butterfly’: small changes multiplied a thousand times by a champions community (see Viral Change™ book)
10. External change experts in every corner		Internal engine of leadership (Champions) supported semi-invisibly by a joint (consulting & client) small team

The Traditional Way

Mechanistic view of the organization (‘the organization’)
Top-down change and leadership
Hierarchical influence is explicitly or tacitly driven
Emphasis on processes (‘behaviours are a consequence’)
‘Telling people’ what to do takes most air time
Communication, communication, communication
Advocacy at best: ‘this is good, follow me’ t
Formal programme. ‘Another corporate initiative’ (talk>act)
‘Tsunami’: everybody involved, massive communication, then pray
External change experts in every corner

Viral Change™

Organisms as a model of the organization (‘the organism’)
Multi-centric change and distributed leadership, grass roots-like. Several small fires in different places on a mountain create a big fire
Peer-to-peer influence more important than hierarchical when it comes to culture
Emphasis on behaviours and the behavioural DNA of the organization, needed to sustain new processes
Selling ideas to people and getting buy-in through peer influence is the real engine
Infection of ideas and behaviours. Social movement
Activism: ‘I am doing x, what about you?’
Well designed informality. Many times silent, often invisible (act>talk)
‘Butterfly’: small changes multiplied a thousand times by a champions community (see Viral Change™ book)
Internal engine of leadership (Champions) supported semi-invisibly by a joint (consulting & client) small team

The myths of change.

To hear our thoughts on why traditional top-down change management programmes don’t work, particularly in today’s challenging environment, watch our recent webinar:
The Myths of Change.

How Viral Change™ works

As a method, the Viral Change™ journey is divided into five phases, not all of them are as sequential as represented. The key focus for each phase is described below. The duration of each phase varies depending on where the change process starts.

Discovery: creating or revisiting a vision, uncovering and articulating non negotiable behaviours ; mapping the networks of change, uncovering the real influence within the organization.

Development: identifying peer groups and visualizing peer-to-peer influence, aligning management, calling selected people to participate.

Engagement: creation of a community of change agents with a particular profile and enlisting them, helping them with their role; aligning further leaders and managers.

Diffusion: behaviours spread, the community of champions is supported; peer to peer influence is orchestrated and supported; progress is tracked and evaluated; stories of success are spread; the social movement is in action.

Sustain: key behaviours are now embedded, new directions are evaluated, the agents community ends as such, re-directions and re-focus may make a new journey restart.

Click here to visualise a Viral Change™ roadmap

The Five Disciplines of Viral Change™

The Five Disciplines of Viral Change™ are the competences of the modern organization, the way to understand the dynamics of the firm today where agility, true employee engagement and bottom-up leadership shape everyday life.

The Five Disciplines are connected, but each of them deserves focus (understanding, training, enabling, becoming excellent at..) in their own right.

Non Negotiable Behaviours
The new organizational focus is behaviours, not process and systems; these are the baseline, a pass, a given.
Peer-to-Peer Networks
How to maximize influence and trust within the firm; hierarchical influence is a given (over-estimated), peer-to-peer
influence is the true engine
The Informal Organization
Formal structures are a given, the default; most of the neat stuff happens in informal social networks, ignore them at your
peril.
Storytelling System
Storytelling is not new, although still largely ignored by many business organizations; mastering the art of using the right
stories to accelerate a new corporate narrative.
Backstage Leadership™
Top-down leadership is a given; the real engine of leadership is distributed around the organization in the form of highly
influent people, whose influence does not depend on the job description or title.

The Five Disciplines of Viral Change™ are described in the book ‘Homo Imitans. The art of social infection, viral change in action’ by Leandro Herrero (meetingminds, 2011) .

Myths of…webinars

Need to promote the webinars a little above the form with some images. These are the links and text to use – images to follow:

To change to ‘the new normal’ we must think and act differently in the management of our organizations.

WATCH our 5, free webinars as Dr Leandro Herrero and his team of organizational architects, debunk uncontested assumptions and uncover the alternatives, whilst considering why this is even more relevant today in the current exceptional environment.

Have your critical thinking brain, switched on. It’s a serious business. It may also be fun.

Feed Forward Webinar Series

The Organization now, under new management

The Myths of Change

Can we put the Company through an MRI?

The Myths of Company Culture

The Myths of Management

High Tech and High Touch in the Digitalization Era

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What is Viral Change™?

Change is push and pull

Only behavioural change is real change

Viral Change™: model, method and way of life, all in one

The difference

Here is a summary of the 10 main differences:

The Traditional Way

Viral Change™

The myths of change.

How Viral Change™ works

The Five Disciplines of Viral Change™

Non Negotiable Behaviours

Peer-to-Peer Networks

The Informal Organization

Storytelling System

Backstage Leadership™

Myths of…webinars

Feed Forward Webinar Series

The Organization now, under new management

Feed Forward Webinar Series